Master Community Services

  • Management and Maintenance of Master Community Facilities

    • Management and Maintenance of Master Community Facilities in a manner by incorporating Master Developer vision and mission of managing the development in the best interest of Master Community.
    • Enter into contracts, agreement in respect to the Management and Maintenance of Master Community Facilities and to provide such other services as the Master Developer deems necessary or desirable.
    • Employ contractors and administrative, professional personnel and staff for the Management and Maintenance of Facilities and for the performance obligations as per Mini / Master Community Declaration and/or Rules.
    • Ensure all equipment, services, facilities, machinery and stock in trade to protect the value and quality of the Master community facilities.
    • Take all relevant steps to prevent, respond to and clean up any environmental pollution which may affect the Master Community Facilities including coordinate, organize and response in time.
    • Procure such Maintenance Works as are necessary to remedy any damages or destruction, utilizing the proceeds of the Master Developer’s Insurance within the reasonable period Take other action as recommended by Master Developer deems necessary to Manage and Maintain the Master Community Facilities.
    • Make provision in the Reserve Fund for reasonable reserves for future or deferred Maintenance of any part of the Master Community Facilities.
    • Refurbish, renew or rebuild the Master Community Facilities including sufficient funds in the Reserve Account or emergency funds or applicable insurance.

    Asset Register and Conditions Report

    • Prepare and maintain an Asset Register listing the Master Community Facilities (excluding consumables, incidental management and maintenance) in the Master Community from time to time.
    • Maintain condition reports with respect to significant Master Community facilities to enable it to assess their state of repair and assist in preparing the Reserve Fund Forecast.

    Access to Master Community Facilities

    • Ensure no restriction to any Owners or Occupiers (or their visitors) right of use of, or access to, the Master Community Facilities.
    • Ensuring the Master Community facilities access are cleaned (free of debris) and maintained at all time.
    • Comply with direction of the Master Developer in respect to the use of Master Community Facilities.
    • Carryout Emergency Repairs
    • Engage necessary contractors to undertake emergency repairs to the Master Community Facilities or any part of the Master Community including emergency repairs to any Unit resulting from damage to, or failure of, any Master Community Facilities.

    Management & Supervision of General Fund & Reserve Fund

  • Manage (including open, maintain and administer) bank accounts for the General Fund (for General Fund Expenses) and the Reserve Fund (for Reserve Fund Expenses).
  • Collect service charge, deposit into the General fund the portion of Master Community fee relating to General Fund expenses received from Owners / Association. Also, other payments the Master Developer receives from Owners, third parties, including insurers in accordance with Master Community Policy, from time to time, and the Real Estate Laws.
  • Collect service charge, deposit into Reserve Fund the portion of Master Community fee relating to Reserve Fund expenses received from Owners / Association. Also, other payments the Master Developer receives from Owners, third parties, including insurers in accordance with Master Community Policy, from time to time, and the Real Estate Laws.

Master Community Financial Management

  • Prepare budget at least one month prior to the expiry of each Operating Year. The budget must include the breakdown of the General Fund (including contingency & community improvement fund) and Reserve Fund. Any cost to be included in accordance with RERA / Real Estate Laws.
  • Issue Master Community service charge invoice including any special levy due to shortfall to each Owner / Association including brief of charges applied.
  • Issue payment notice, reminders, other notices as per Master Community collection process approved by the Master Developer.
  • Manage and maintain the Master Community cash flow and funds.
  • Compile annual financial reports incorporating statements, actual income and projected expenses, operational and long-term capital replacement budgets.
  • Obtain relevant approvals from regulatory bodies.

Community Relations

  • Ensure customer service delivery
  • Build and maintain relationship with stakeholders within the Master Community
  • Develop policy and procedures and comply with governing documentation including RERA regulations
  • Administer, maintain and upkeep of documentation and record keeping.
  • Foster communication and lifestyle enhancement

Community Enhancement

  • Manage and maintain the master community infrastructure including of all aspects of Master Community assets and landscaping.
  • Recommend, implement, monitor enhancements of Master Community.
  • Conduct regular inspections to review the conditions of hard and soft infrastructure and community features.
  • Conduct periodic audit of technical performance and energy management including maintain and administration of such periodic visits.

Common Areas under Master Community Management & Supervision Services

  • Road Cleaning / Litter Picking / Cleaning and Maintenance of Signage;
  • Security Services
  • Street Lighting;
  • Landscaping and Irrigation;
  • Garbage Disposal;
  • Traffic Lights Maintenance;
  • Storm Water Drainage;
  • Sewage Lines and Main Sewage Network Maintenance;
  • Pest Control;
  • Fire Fighting Equipment and Fire Hydrants;
  • Road, Bridges, Underground Services and Pavements Maintenance;
  • Central Waste and Network Maintenance;
  • Public Area, Public Park (Including Amenities and Play Grounds / Equipment’s) Maintenance and Lifeguarding;
  • High and Low Voltage System and Networks;
  • Domestic Water Supply Systems and Networks;
  • Mechanical, Electrical and Plumbing Assets (MEP);
  • Access Control and Master Community Security and Control Rooms;
  • Periodic Upgrades and/or Replacements of Non-Capital Equipment and Consumables;
  • Compliance with Statutory Requirements and/or Related Internal Policies such as Water Quality Testing & Monitoring, Cleaning, Security, Insurance Management and Swimming Pool;
  • Legal and Professional Services;
  • Adhoc Maintenance & Services;
  • Community Events and Awareness Campaign;
  • Utilities – Electricity, Water, Chilled Water & Gray Water Charges;
  • IMPZ Master Community
  • Community Transport and Logistics (Shuttle Services);
  • Insurance Management
  • Master Community Management and Supervision Services

Aspects of calculating the Master Community Service Fee (MCSF):

Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether to include them again in the following year’s budget. In addition, our hands-on experience from daily site operations gives further insight into various aspects of accurate budgeting and cost savings.

Resource allocation on site We periodically review resources on site to find ways of improving performance by employing new technology and operational methods based on international best practices. This continuing development in the management of our resources has a substantial and positive effect on the budget.

Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings. This helps us to determine future budgets and predict expenses.

Capital assets evaluation (maintenance, repair and replacements)
Capital assets that are no longer under manufacturer’s warranty are regularly reviewed for major maintenance or replacement. Essential equipment, such as sewage pumping stations and / or similar items, supports the overall infrastructure of the Master Community. So, we make allowance in our budget for the upkeep of these items, thus ensuring the Master Community has sufficient funds available during times of emergency and / or when replacements are required.

Provision for doubtful debts
This amount allows for the setting aside of a small portion of MCFS collections as provision in case certain receivables are required to be written off in the future. This practice conforms to the basic accounting principle of Conservatism and we take this step to strengthen the financial position of the Master Community.

Surplus / deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the MCSF rate for the current year. This allows us to maintain our funds at an optimum level to cater for every eventuality and serve the community to the highest standards. Throughout the course of the year, your community generates an income by way of a variety of channels. This helps us to reduce overall costs to you. Here are just a few of the ways in which we do this:

Late Payment Fee
In line with directions from RERA, a Late Payment Fee (LPF) of 1% per month is charged on any amount overdue after the MCSF Invoice due date. The LPF is a deterrent for homeowners who delay or default on their MCSF payments and serves to offset any interest payments to be made by the community by borrowing, due to shortage of funds.

Marketing and Distribution Permit Fee
The Master Community is often the target of marketing for many small and medium-sized businesses. To ensure that only legitimate businesses gain access to the Master Community to promote their goods and services, we regulate activity with the provision of a permit that allows the distribution of promotional material.

Notices of Violation / vandalism penalties
To ensure adherence to Master Community Rules and Architectural Guidelines, Notices of Violation are issued along with penalties to those who fail to comply. Private contractors are also given Notices of Violation if they breach any Master Community Rule or carry out activities that contravene their entry permits. Vandalism is a serious offence, and persons who vandalise Master Community property are penalised and reported to the local law enforcement authorities. Funds from such penalties form part of the income to the Master Community.